Delivery Options

Domestic Shipping

Maison Garde offers free standard domestic shipping on ALL orders within Australia, express shipping is available at a $5 additional charge. 

Express Shipping - 

If you order by 2pm (Australian Eastern Standard Time) on any business day and receive your order in 3-5 business days (excluding weekends & public holidays).

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g Strikes, flood etc.)

International Shipping - 

We ship internationally! 

For New Zealand orders we charge a flat rate of $10

For all other countries we charge a flat rate of $20

Please note, we do not ship to all countries. 

Duties & Taxes - 

There is no GST charges on international orders. We maintain price parity between local and offshore customers. All products are sole on a Delivery Duty unpaid basis. The recipient may have to pay import duty or a formal customs entry fee prior or on receipt. Additional taxes, fees or levies may apply according to local legislation and customers are required to check these details before placing any orders for international shipping. Please note that many countries have specific import restrictions on certain or materials and it is the responsibility of the customer to check local customs regulations before placing an order for shipping outside Australia.

Dispatch - 

Orders are dispatched from our Brisbane warehouse, we aim to process orders within 2-5 business days. We work really hard to have your order processed ASAP, however due to high demand at the time of your order - delivery might take longer than usual. 

All domestic orders are dispatched via Australia Standard Parcel Post. Please note shipping times are additional to dispatch times stated. Australia Parcel Post endeavour to deliver items within 3-10 business days. For further information refer to the Australia post website.  

Click & Collect T&C's - 

- Click & Collect is a delivery option that allows you to place an order online and then collect it in store. 

- Click & Collect is only available at our Brisbane Stockist located at Uncommon Store 707 Anne Street, Fortitude Valley 4006 QLD.

- You will receive an order confirmation once your order has been placed. Please wait until you received your order confirmation before heading into store. 

- Exchanges can only be processed in store. 

- Refunds can only be processed online. Please allow 48 hours for funds to clear, refunds will automatically be returned to the original method of payment.

- Click & Collect orders can only be picked up by the person who placed the order. Please ensure you bring your invoice into the store as well as Photo ID. 

- If your order is not collected in 7 business days, we will attempt to contact you. If we are unable to reach you , we reserve the right to cancel your order and process a refund. 

Order tracking - 

To track your order please login to your account or check your shipping email and visit the tracking link provided. 

Delivery Address - 

Maison Garde recommends customers provide a secure delivery address, Maison Garde is not responsible for lost/stolen parcels.  

 

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